Welcome to Valexo. We aim for your complete satisfaction with every purchase. If you are not entirely happy, we are here to help.
1. Return Requirements:
You may request a return or exchange within [03] days of receiving your order.
The product must be in its original, unused condition, with all packaging and accessories included.
2. Return Scenarios:
Defective Items: If you receive a damaged or incorrect item, we will cover all return or exchange shipping costs.
Change of Mind: If you wish to return a product for reasons other than defects, the customer is responsible for the return shipping costs.
3. Refund Process:
Once we receive and inspect the returned item, we will process your refund.
The refund will be credited back to your original payment method within [7-10] business days.
4. How to Start: To request a return, please contact us via [Email:support@valexostore.com ] including your order number and the reason for the return.